Refund Policy
Last updated: January 2026. We want you to be 100% satisfied with our IPTV service.
We offer a 7-day money-back guarantee (conditions apply) before any purchase so you can test the service with zero risk. We strongly encourage all customers to review our refund policy terms before committing to a paid subscription.
Our Refund Policy Overview
Because our IPTV service is a digital subscription that is activated immediately upon payment, we follow a strict but fair refund policy. Digital products are inherently non-tangible and are considered consumed upon activation.
However, we understand that issues can arise, and we evaluate each refund request on a case-by-case basis with the goal of resolving all issues fairly.
When Refunds May Be Granted
We may issue a full or partial refund in the following circumstances:
If the service does not work at all on your device and our support team is unable to resolve the issue within 48 hours of you reporting it.
If you were accidentally charged twice for the same subscription period, we will refund the duplicate charge immediately.
If payment was processed but your credentials were never delivered and we cannot rectify it within 24 hours.
Non-Refundable Situations
Refunds will generally NOT be considered in the following situations:
- You changed your mind after purchasing and using the service.
- You changed your mind without a qualifying technical issue.
- Buffering or quality issues caused by your own internet connection speed.
- Your account was suspended due to a Terms of Service violation.
- The service worked on some devices but not on a specific device you prefer.
- More than 72 hours have passed since purchase without contacting support.
How to Request a Refund
To request a refund, please contact our support team within 72 hours of your purchase with:
- Your order/transaction ID
- The email address used for purchase
- A description of the issue you experienced
Our team will review your request and respond within 24 hours. Approved refunds are typically processed within 3-7 business days depending on your payment method.
Contact Support to Request Refund